Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Mrskellym3
Level 7

Sound stopped working on all apps

Please help!!! All of a sudden the sound in all the apps have stopped working (Hulu, Netflix, YouTube, prime, everything!). There are still menu sounds (the clicking, etc) but once you go into an app it’s silent. Our tv doesn’t not have the PCM option, but we have been using it for 2 weeks and have not had any issues until today. Not sure what to do. Please help!

27 REPLIES 27\
makaiguy
Community Streaming Expert

Re: Sound stopped working on all apps

Have you tried restarting the device?
Settings > System > System restart
(This is menu path for a separate Roku device. I don't know if it would be the same for a TV with Roku built in, but it ought to be fairly similar.)

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
cbarbagallo
Level 9

Re: Sound stopped working on all apps

Same here.  Just started out of the blue about a week ago.  Only a restart fixes it.

sbrentn
Level 8

Re: Sound stopped working on all apps

Same issue here. Brand new roku hooked directly to my 2 month old Samsung soundbar via its HDMI input - if I fast forward a video and when it starts playing again, there is no sound. This is across all apps - at this point no sound will play on any video no matter the app. I can however still hear UI/system noises, clicks etc. if I reboot the roku it all works again, then boom the problem comes back as soon as I FF or RW. 

if I set my audio on the roku itself to STEREO only, everything works. On Auto, the problem above rears it’s ugly head. 

cbarbagallo
Level 9

Re: Sound stopped working on all apps

Same here.

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Hillgal76
Level 7

Re: Sound stopped working on all apps

Thank you for the restart advice. Been without sound for 3 days. Saw this and it works!  Easy fix once you knew what to do. To bad Roku wasn’t helpful.

sbrentn
Level 8

Re: Sound stopped working on all apps

multiple restarts and this still didn’t resolve it for me!

Kassy48
Level 7

Re: Sound stopped working on all apps

Do you mean that you put your tv to factory default, and started over? I performed a restart, and nothing improved. 

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Susanmm
Level 7

Re: Sound stopped working on all apps

Roku definitely not helpful. 

maggi129
Level 7

Re: Sound stopped working on all apps

Thank you so much.  Restarting worked!  Simple fix.  Thanks again.

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