Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dgjacks2
Level 7

Sound issue on tc tv and Roku device

My tc tv and Roku plug don’t produce sound together but all other hdmi connected devices do. What the problem ? I’ve reset both the tv and Roku multiple times

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5 REPLIES 5\
StreamerUser
Level 20

Re: Sound issue on tc tv and Roku device

Need more information:  TV brand/model, Roku model # and firmware version (Settings/System/About)

In general, try changing Settings/Audio/HDMI=PCM Stereo

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Dgjacks2
Level 7

Re: Sound issue on tc tv and Roku device

TCl tv , Roku 3930x, software 10.0.0

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StreamerUser
Level 20

Re: Sound issue on tc tv and Roku device

Is that a Roku TV? If so, is there a reason you have a Roku 3930 connected to it?

Did you try changing the 3930's audio as I described?

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Dgjacks2
Level 7

Re: Sound issue on tc tv and Roku device

Not a Roku tv. And yes I tried that and I checked the tv sound setting as well

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makaiguy
Community Streaming Expert

Re: Sound issue on tc tv and Roku device

@Dgjacks2- Have you tried the Roku in one of the other HDMI ports where other devices are providing sound?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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