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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Monke
Level 7
‎03-14-2020 07:02 PM

Sound is off on many apps, but not all

I have a Roku Ultra 4660RW and on multiple apps, the audio is off track from the video by anywhere from 2-5 seconds. I have done system restarts, unplug restarts, pretty much everything I can think of, and nothing works. 

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makaiguy
Level 20
‎03-15-2020 07:25 AM

Re: Sound is off on many apps, but not all

Is your Roku connected directly to the TV or are you going through an intermediate device like an A/V receiver?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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