Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mikeo
Level 8

Sound drops out when new episode starts

We're having a problem with our sound turning off when an episode of a show ends and then the next episode stars. We have to fast forward and rewind a couple times and then the sound comes back on. It also happens if I fast forward through commercials and then start it again it has no sound, so I have to do the rewind/fast forward thing again to get the sound to come back on. Any idea what is causing this?

It's not the TV/Soundbar because when we use Netflix through the TV apps it works fine. This only happens when using the Roku apps. We are using a Vizio 4K TV with a Vizio soundbar connected with an optical cable. Our Roku streaming stick is plugged into the TV. Thanks

0 Kudos
7 Replies
Angelapark35
Level 7

Re: Sound drops out when new episode starts

Having the same issue. If I back out using the back button and go back in it will play correctly. Would love to see if someone here has the answer because it sucks. Also mine is flashing a black screen but will continue to have sound. I Usually have to Do a system restart to get it to stop. 

mikeo
Level 8

Re: Sound drops out when new episode starts

The items in bold below fixed it, haven't had the sound go out since I set these two settings this way, try it out…

  • Press the Home button on your Roku remote
  • Scroll up or down and select Settings
  • Select Audio
  • Set Audio mode to Stereo
  • Set HDMI to PCM-Stereo
jjritchie
Level 7

Re: Sound drops out when new episode starts

I had the exact same problem but it did it through Roku on Netflix as well. Your audio steps through Roku audi setting fixed my issues. Thanks so much for sharing your solution.

Lene
Level 7

Re: Sound drops out when new episode starts

I have had the same thing happen and its very frustrating. Sometimes if I turn the TV off and back on it will work. This last time it didn't work.

I pushed the * button on my remote and it bend up a menu.  I scrolled down to volume mode and it was on Leveling.  When I turned it off, my volume went back to normal. Hope this helps.

0 Kudos
WildWillow
Level 7

Re: Sound drops out when new episode starts

Thank you so much for your helpful response. It has fixed the issue for me as well! So grateful for your knowledge.

0 Kudos
nondescript
Level 7

Re: Sound drops out when new episode starts

My roku is already set to stereo, pcm stereo.  This did not fix the issue for me.  I've only experienced it in the Hulu app.  Sound cuts out at the beginning of new episodes, then rapid distorted noise, constantly changing volume.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Sound drops out when new episode starts

@nondescript

Thanks for the post.

Have you tried reaching out to Hulu to see what insight they can provide? Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos