Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Sound drops out when new episode starts

We're having a problem with our sound turning off when an episode of a show ends and then the next episode stars. We have to fast forward and rewind a couple times and then the sound comes back on. It also happens if I fast forward through commercials and then start it again it has no sound, so I have to do the rewind/fast forward thing again to get the sound to come back on. Any idea what is causing this?

It's not the TV/Soundbar because when we use Netflix through the TV apps it works fine. This only happens when using the Roku apps. We are using a Vizio 4K TV with a Vizio soundbar connected with an optical cable. Our Roku streaming stick is plugged into the TV. Thanks

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Level 7

Re: Sound drops out when new episode starts

Having the same issue. If I back out using the back button and go back in it will play correctly. Would love to see if someone here has the answer because it sucks. Also mine is flashing a black screen but will continue to have sound. I Usually have to Do a system restart to get it to stop. 

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Level 7

Re: Sound drops out when new episode starts

The items in bold below fixed it, haven't had the sound go out since I set these two settings this way, try it out…

  • Press the Home button on your Roku remote
  • Scroll up or down and select Settings
  • Select Audio
  • Set Audio mode to Stereo
  • Set HDMI to PCM-Stereo
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