I have a roku ultra and the sound cuts in and out no matter the connection. I can use the remote with the 3.5mm jack and wired headset or mobile app and bluetooth headset. My roku is hardwired into my network, I have reset the roku and my phone and changed the batteries in the remote. I am not sure what else to do? I need one of these options to work properly as i watch tv with headphones so wife can sleep in peace.