Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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KT
Level 7

Sound and screen distortions Roku Premiere

Purchased and installed new Roku Premiere.  We have experienced a popping sound and pixelation on home screen. We have been able to access some of the apps, but the sound sometimes goes out after only a few minutes of viewing and the video appears "snowy". We have restarted and reset several times, but that didn't correct problem. We also tried plugging the Roku into a different HDMI port. Didn't help. Tried using an HDMI cable from our older Roku device and, when that didn't work, we purchased a new cable. Didn't help. Any suggestions?

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