So I'm sitting here, minding my own business watching a movie. The sound stops working. I figured it was my internet cutting out. Nope. No issues there. Went back to the home screen, figured maybe I just needed to give the channel a moment. That's when I realized the Roku itself had no sound. Not even the little clickclickclick noises that the menu makes as you scroll through it. No big, probably just needs an update. Run the update, system reboots. No startup noises. No menu sounds. No audio on any of my channels. Okay, suspicious now. I reboot again. Same thing. I unplug the Express, wait a couple minutes, plug it back in. Starts up. Still no sound. Maybe my HDMI port is faulty? Swap ports to one I know for sure works. Nada. Wondering if maybe it's my TV, so I switch to the TV itself. Sound works perfectly. Loud and clear. Repeat all above steps with the Roku one more time, just to make sure I'm not insane.
My Roku has randomly gone mute and I have tried every last thing I can think of to fix it. Please help me before I use it for target practice.
I had the same experience last night and none of the troubleshooting has solved the problem and Roku's customer support is closed due to Covid. I did try using the headphones with the remote and I am getting sound. Any suggestions?
Got my Roku Express in April, this year. Was working fine, until last night when the sound stopped. Mine doesn’t have the clicking noises either, or any sound at all!
I, too, checked my internet and my tv speakers, tested my HDMI cable, and everything I could think of, but it’s still not working.
At one point last night, a message came on the screen. It said to report the current issue, use issue ID 08-253-671. However, it seems that as an owner of a Roku Express, I’m too insignificant to receive Roku Customer Support. That saddens me. So if anyone can help, I’d greatly appreciate it!!
I am also experiencing the sound problems. I can watch for a little while with no problem and then the audio is gone. I have unplugged the power cord and waited a few minutes and plugged it back In and it will work for a little while again. I found it disappointing also that owning a Roku Premier is not a valued customer and there is no support from Roku. Has anyone figured this out? @Lp_08 #rokuaudio