Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 9

Sound Keep Cutting Out

All weekend the sound on my Roku keeps cutting out.  The fix is restarting the Roku. 

53 Replies
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Level 7

Re: Sound Keep Cutting Out

Yep, but then it justcomes back again later on.

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Re: Sound Keep Cutting Out

I am having the same issues. I am awaiting feedback from Customer Support. I have several Roku sticks and TV's but only having the sound issue on one stick. I am tired of pushing the reset button.

Level 8

Re: Sound Keep Cutting Out

As I sit here, waiting for the sound to come back on. 

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Level 7

Re: Sound Keep Cutting Out

I love how this has been a known issue for months, and they just ignore it. I've been using Roku sticks for years, have bought at least 6, and have recommended them to everyone. Think I might switch over to the firestick though. 

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Level 8

Re: Sound Keep Cutting Out

I have the same problem with my Roku stick. For months  the audio has been cutting out then stuttering back in without any rhyme or reason. I have troubleshot it in every way possible. There is nothing wrong with my TV. The hdmi cable is fine, etc. The only thing that makes it better is restarting it. This issue needs to be resolved ASAP. 

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Level 8

Re: Sound Keep Cutting Out

So strange! Mine literally just started Friday (no problems before then). I agree they they to fix this! Definitely not getting my money's worth when a movie stops and starts at least a half dozen times! Tried calling but they don't have people answering calls due to Covid.

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Level 7

Re: Sound Keep Cutting Out

I am experience the same issue with my Roku stick.

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Level 8

Re: Sound Keep Cutting Out

This just started with my roku stick yesterday (5/18). I have to restart it every time! I keep checking for system updates and seeing no updates needed. I've had this thing for years and never had any issues. It's frustrating they aren't talking calls anymore. Just like that. Abandon your customers. 

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Level 9

Re: Sound Keep Cutting Out

Audio cuts out every 10- 15 minute when watching Prime, PBS and BritBox... Netflix and Pandora are fine... so far.  Do i go ahead and cancel those programs then signup again?  Frustrating!!!