Playback Issues - Audio/Video & Power

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evants
Level 7

Some items on ROKU channel will not open

I have an RCA ROKU TV (TV programmed with ROKU) . All the channels work fine. On ROKU channel all new WESTERN items for about the past year show "Loading" but when I press "Play"I cannot get anything. On some of them if I double-click I get a view of the movie by single frame but it will not play. This is happening only re WESTERN movies, everything else works OK.

I contacted ROKU through their communications contact, got a reply where I was asked to make all kinds of checks but nothing helped. After my last email to them saying still not working , just for WESTERN movies added past several months I got no further replies.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Some items on ROKU channel will not open

@evants

Thanks for the post.

Can you please specify the titles that you are experiencing this issue with?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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