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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Boris007
Level 7
‎11-20-2020 08:07 PM

Some apps have no sound

Today out of nowhere sound is gone on some Roku apps... some are fine (netflix) but most others (youtube, nbc, etc....) have video but no sound anymore... what happened ??

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makaiguy
Level 21
‎11-20-2020 08:23 PM

Re: Some apps have no sound

Did you just get the Roku 9.4 update?  Check via Settings > System > System update.   If so, while you're there, click Check now and make sure all your channel apps update to their latest 9.4 compatible versions.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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