Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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sdsteve-r-ultra
Level 7

Some Netflix shows have choppy playback on Ultra

I have a Roku Ultra that is just over a year old. Generally, everything is fine. When I test my internet connection, I get between 50 and 55 down.

Some shows on Netflix are very choppy. Not all, just some. Are there any settings to control playback? Might it be trying to push 4K to my non-4K tv?

 

I tried "Lupin" last night and it was bad. Then I tried another show and it was fine. I tried changing the Audio settings on the Roku and screen resolution multiple times. I checked for an update (none) and restarted. That show stuttered when I tried to play. It is a very consistent stutter like it was trying to play a different bit rate. I've noticed it on other shows in the past, but I don't remember off the top of my head. 

5 REPLIES 5\
iosk
Level 8

Re: Some Netflix shows have choppy playback on Ultra

I'm having the exact same issue. Can we get an update here?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Some Netflix shows have choppy playback on Ultra

Hello @iosk

Thanks for reaching out to us here in the Community.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. You can refer to this link for step-by-step instructions: How do I resolve channel playback issues?

Let us know how it goes!

All the best,
Kariza

iosk
Level 8

Re: Some Netflix shows have choppy playback on Ultra

Hey @RokuKariza-D , I followed your instructions to the T and my playback issues were fully resolved. Thanks!

 

Update 5/16/21: The choppiness is back, and the remove/reboot/reinstall trick no longer works. Some additional info:
* Netflix plays perfectly on my other devices;
* I got a roku ultra 2021 connected via ethernet.
* I've also tried clearing my cache on the roku (5x home, up, 2x rewind, 2x ff), to no results.
* Other apps (hbomax, amazon, etc.) play perfectly on the same roku.

Right now it's straight impossible to watch Netflix on the roku :/

@RokuKariza-D : any other tricks to fix it?

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iosk
Level 8

Re: Some Netflix shows have choppy playback on Ultra

Bump on this thread. 

I tried factory resetting and the video stuttering is still there. This happens only on Netflix and only on some of the titles. I tried streaming Netflix with my old roku (2017 model) and there is no video stuttering. Any clues?

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RokuMary-F
Roku Employee
Roku Employee

Re: Some Netflix shows have choppy playback on Ultra

Hi @iosk,

Thanks for keeping in touch and providing an update.

If the issue is only with the channel alone, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback.

You can reach their support team here: https://help.netflix.com/en

Kind regards,
Mary

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