Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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StaysOnTheRoad
Level 7

Some Commercials are Garbled, can't pause during this time and it's not a cable issue, ever.

Some Commercials are Garbled, others are not. Can't pause during this time. Only during Streaming Channels NEVER Cable.

Yes, I did a system restart and it was still happening.

There is also a lag on some streaming channels where the audio is not synced up with video.

Perhaps, a separate issue but both started happening around the same time frame.

NO issues at all with the cable tv or any channels directly through the cable box.

 

 

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makaiguy
Community Streaming Expert

Re: Some Commercials are Garbled, can't pause during this time and it's not a cable issue, ever.

Roku TV or separate Roku device connected to a non-Roku tv?

Did you recently receive a Roku software update?  Check Roku version number and installation date via Settings > System update.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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