Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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StaysOnTheRoad
Level 7

Some Commercials are Garbled, can't pause during this time and it's not a cable issue, ever.

Some Commercials are Garbled, others are not. Can't pause during this time. Only during Streaming Channels NEVER Cable.

Yes, I did a system restart and it was still happening.

There is also a lag on some streaming channels where the audio is not synced up with video.

Perhaps, a separate issue but both started happening around the same time frame.

NO issues at all with the cable tv or any channels directly through the cable box.

 

 

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makaiguy
Level 21

Re: Some Commercials are Garbled, can't pause during this time and it's not a cable issue, ever.

Roku TV or separate Roku device connected to a non-Roku tv?

Did you recently receive a Roku software update?  Check Roku version number and installation date via Settings > System update.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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