Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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StaysOnTheRoad
Level 7

Some Commercials are Garbled, can't pause during this time and it's not a cable issue, ever.

Some Commercials are Garbled, others are not. Can't pause during this time. Only during Streaming Channels NEVER Cable.

Yes, I did a system restart and it was still happening.

There is also a lag on some streaming channels where the audio is not synced up with video.

Perhaps, a separate issue but both started happening around the same time frame.

NO issues at all with the cable tv or any channels directly through the cable box.

 

 

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makaiguy
Community Streaming Expert

Re: Some Commercials are Garbled, can't pause during this time and it's not a cable issue, ever.

Roku TV or separate Roku device connected to a non-Roku tv?

Did you recently receive a Roku software update?  Check Roku version number and installation date via Settings > System update.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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