Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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skapoor101
Level 7

Sling TV buffering and blackout issues with new Roku Premier

I bought a new Roku Premier and have been having playback issues with SlingTV.  The issue I have is that the screen keeps going black every few minutes.  It is unwatchable.  I don't have similar issues on my Apple TV or an older 2017 Roku.  

I believe the issue is with Roku Premier and not with Sling.  There is no dual band support on this device.  I threw away the box this came in but want to exchange this for a higher tiered device.  Can Roku help me here?  

The wireless connectivity shows Excellent network signal and I have tried deleting and re-installing the Sling app at least a few times. 

How can I get connected to Roku support?

Saket

0 Kudos