Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Glowingpig
Level 8

Skipping while Streaming

I have the Roku Express and after the most recent up date, I noticed that the #Hulu app has been having issues. During episodes it will suddenly skip ahead 15 seconds and I'll miss parts of the episode and have to rewind. When I rewind to the sections that have been skipped over, they will jump ahead still. This is also effecting adds. After it comes back from an add break it just stays on a frozen add screen or tuns black and I can only hear the audio of the show I'm watching. I've tried uninstalling and reinstalling Hulu and restarting my Roku but nothing seems to be helping. This issue does not present when I access Hulu from my computer. 

Anyone else having this issue or have any fixes? Is there any way to roll back an update? This issue wasn't happening prior.

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23 Replies
Edgy
Level 7

Re: Skipping while Streaming

I am having the exact same issues watching Hulu on my Roku Express. I have not been able to find a fix.

Glowingpig
Level 8

Re: Skipping while Streaming

Hulu is telling me this happened to all Roku users who just did the update. They are aware of it but now ETA on the fix. 

Xenomama
Level 7

Re: Skipping while Streaming

Having the exact same issue on my tv. It's awful. We need a way to back out the update.

Glowingpig
Level 8

Re: Skipping while Streaming

Agreed, I don't think there is a way to roll back the update but I'm wondering if factory resetting it will work.

raulcolon
Level 7

Re: Skipping while Streaming

Same issue here still

Hd1
Level 7

Re: Skipping while Streaming

Having the same skipping issue....

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loriflori
Level 7

Re: Skipping while Streaming

I'm having the exact same issue on Hulu with weird episode speedup and ads not transitioning into the show properly (since I had to do the obligatory upgrade to a Roku Express a couple of weeks ago) and it's driving me crazy. Roku needs to fix this ASAP. I didn't get a new device to have more problems.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Skipping while Streaming

Hi everyone,

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DougGates
Level 7

Re: Skipping while Streaming

@RokuDanny-R, that did not work. Any other ideas?

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