Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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glr2472
Channel Surfer

Re: Several channels abruptly stop playing after a few minutes

The device has been plugged in to the power adapter it came with the whole time, I don't know why someone would not use it. Anything else you want to suggest other than the device is no longer working properly, maybe Roku can use better components even if means paying a bit more for something that will last longer.

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RokuKariza-D
Roku Guru

Re: Several channels abruptly stop playing after a few minutes

@glr2472

Appreciate the reply and we sincerely apologize for the inconvenience this has caused you.

Please reply here with the serial number of the affected Roku device. It can be found from the Settings menu by navigating to Settings > System > About. Once we have the information needed, we'll forward it to our support team who will assist you further.

We'll keep an eye out for your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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