Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Wordsmyth
Level 7

Setup screen scrolls endlessly

I'm setting up the Roku, but the setup screen scrolls fast in an endless loop.

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5 REPLIES 5\
RokuMary-F
Roku Employee
Roku Employee

Re: Setup screen scrolls endlessly

Hi @Wordsmyth,

Thanks for the post.

Try to remove and reinsert the batteries to see if this helps resolve the issue. Keep us posted and we'll continue assisting from there if needed.

Thanks,

Mary

 

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slindsley
Level 7

Re: Setup screen scrolls endlessly

@RokuMary-F , I am having the endless scrolling incident that I see you've advised some folks about.  I'm having the same issue and it's rendered our Roku useless.  Is there a way to connect with you directly to get assistance on this?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Setup screen scrolls endlessly

Hey @slindsley

We're here to help.

For clarification, is your remote the one making your device automatically scroll? Does the issue continue when you remove the batteries from the remote? Please reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself. 

Keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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slindsley
Level 7

Re: Setup screen scrolls endlessly

It appears it's the roku remote.  When I take the batteries out of the roku remote, the scrolling stops.  Serial number is 7J9683372437.  Thanks for your help.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Setup screen scrolls endlessly

@slindsley

Thanks for the response. 

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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