Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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rhamrick
Level 8

Re: Setup Roku Premiere Everyday?

Hi @jap13_ still TBD on any fix.  I'll post the solution here if I get one. 

DBDukes
Community Streaming Expert

Re: Setup Roku Premiere Everyday?

@rhamrick 

I think @AvsGunnar was on to something. I suspect the device is bad. Since it's new, you may be able to return it to the store. Worst case, warranty replacement: https://support.roku.com/article/208757058

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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jap13_
Level 7

Re: Setup Roku Premiere Everyday?

@rhamrick thanks bro

Hi @RokuKariza-D maybe you can help escalate my concern to your technical support team as well? Here is my device info SN : YH003S610888

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