Hi @jap13_ still TBD on any fix. I'll post the solution here if I get one.
I think @AvsGunnar was on to something. I suspect the device is bad. Since it's new, you may be able to return it to the store. Worst case, warranty replacement: https://support.roku.com/article/208757058
@rhamrick thanks bro
Hi @RokuKariza-D maybe you can help escalate my concern to your technical support team as well? Here is my device info SN : YH003S610888