Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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theskydiveguy
Level 8

Settings > Audio > S/PDIF and ARC

Hi Everyone - 

I changed my HDMI cables, because my daughter broke one. I now have no S/PDIF menu in my audio menu? 

I remember having to change that audio setting (see my last post) to enable sound in my wireless headphones as well as using ARC for my sound bar? 

Headphones work in Passthrough - but turn off in Netflix etc. 

Right now all I have in the audio menu is: 

 

Speakers - (tv speakers)

Menu Volume - (Medium) 

Audio Preferred Language 

Digital Audio Format (Passthrough) 


Any thoughts? 

Thanks 

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2 REPLIES 2\
StreamerUser
Community Streaming Expert

Re: Settings > Audio > S/PDIF and ARC

1)  You didnt mention your Roku TV model # and firmware version:  Settings/System/About

1)  Make sure your HDMI cable supports ARC/Ethernet

3) Turn everything off for 5-10 minutes unplugged from AC, then back on in the following order:  AVR/Soundbar (fully on), then TV (fully on), then devices connected to TV/AVR/Soundbar

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
theskydiveguy
Level 8

Re: Settings > Audio > S/PDIF and ARC

Thanks for the reply. 

 

Sorry! I am dumb! 

Firmware: 10.0.0 build 4209-30

TCL 65-in. 4K HDR Roku Smart TV with Dolby Vision 65R613CA

Here are the HDMI Cords - they say they are ARC compatible: 

w.amazon.ca/gp/product/B08BLHN5CW/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

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