Go into settings, and change your screen resolution to any setting OTHER than 'autodetect' or one with HDR. I chose 4K 30p which covers 99% of what I'd be watching. It should solve the problem, however be advised that when you turn everything off for the evening, it will likely re-set to 'autodetect' (default setting) so you'll have to do this each time you turn the tv on. Hopefully Roku will get their **bleep** together and get a firmware update out soon-
Based on other comments posted I tried changing my ROKU Ultra display setting from “Auto-Detect” to “4K/30 FPS”. After making this setting change the NETFLIX channel would load and play properly. I also turned off my TV and re-started the TV - the Ultra did not revert to “Auto Detect” and the Netflix channel played properly
So ROKU there is an issue in the “Auto-Detect” functionality in the latest 9.2.0 software update that requires a fix. Please address ASAP
I tried resetting the resolution to 4K/30 FPS and the NETFLIX APP launches properly, even if I poser down the TV and restart
The problem appears to be the “Auto-Detect” functionality in the latest ROKU software rollout, 9.2.0
Change your screen display setting to anything other than 'autodetect' which is the default. There is a glitch in the latest Roku firmware update (10/31 I believe) which has problems with Netflix HDR programming. Select any resolution that does NOT include 'autodetect' or any HDR resolution. 4K 30p seems to work for most people.
I'm still going to complain to Roku and Netflix about this.
The last I heard, the Roku people know about the problem and are attempting to resolve it. The problem is with software version 9.2.0 I really don't think that Netflix has anything to do with it. My guess is that this may have something to do with Apple TV becoming available on Roku. I also have an AirTV box, and received an email from them stating that their app will no longer work with the new Roku software update.
I am having the same issue -- very frustrating. Here are my details.
What causes the issue:
- Click Netflix button on Roku remote
- Select Netflix app from home screen
- Get TV error that nothing is connected to my HDMI input
Roku info: Model 3810X - Roku Streaming Stick+
Software version: 9.2.0 build 4131-50
TV: Vizio M55-D0
Go to Display type, and change the display to either 4K at 30Hz or 4K at 60Hz (no HDR) whichever works better for you. There is a problem with Software version 9.2.0 build 4131-XX I have been told that Roku knows about the problem and will push another software update when they resolve it.