Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Select box moves

When starting up my Roku, at the menu screen, the select box will auto scroll when selected. If, I push right on the remote, it moves all the way to the right. If I select down, it goes all the way down. For instance, I was able to get into my YouTube tv app and select live TV. When in the guide, it will scroll all the way to the bottom, with 1 push on the down. If I push up, it scrolls all the way back up.

In the Roku menu, it will continually scroll through the menu, looping through infinitely. I have tried resetting it 4 times. It is not the remote, because the issue is still there when using the remote from the Roku app. Please help!

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