Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
GrannieK
Newbie
‎02-09-2022 07:10 AM

Screen on TCL Roku 55 went blank while watching a show, audio continued for about 5 min, then quit.

None of trouble shooting info helps when screen is blank!  Remote connection bar below tv screen lights when power button is pressed, that’s all!

0 Kudos
Reply
1 REPLY 1
RokuKariza-D
Retired Moderator
‎02-09-2022 07:37 AM

Re: Screen on TCL Roku 55 went blank while watching a show, audio continued for about 5 min, then...

Hi @GrannieK

Thanks for posting here in the Community.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Reply
Labels