Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Screen is black

I can hear the volume keys and any other button i press. Ive unplugged the power cord for 60secs and repowered, i also saw a remote reset for the tv and tried that as well with the same results. This tv isn’t 2 months old. My last option at this point is to do a factory reset but how can i when the screen is completely black. The television has not been hit or dropped or no spills. Someone please help. Model Onn roku 43”

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1 REPLY 1\
Community Streaming Expert

Re: Screen is black

Factory reset:

Most tvs will have a reset button, usually on the back somewhere.  Assuming this is not something Wal-mart eliminated from their onn line, with the power on press and hold this button for at least 30 seconds no matter what you may or may not see on the screen.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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