Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Mahughes
Level 7

Screen goes dark upon setup

While setting up my neighbors Roku stick, the screen went dark. We were unable to continue with setup as it was too dark to see. When we removed the stick, the TV went back to normal. It is a Vizio  M60-C3 Smart TV. Any help would be greatly appreciated. 

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Screen goes dark upon setup

Hi @Mahughes,

Thanks for letting us know about the issue that you are experiencing.

Do you see a light on the Roku device when plugged into the wall socket? Have you tried checking the HDMI connection if it's on the right input port on your TV?

We suggest plugging your Roku device on a different HDMI port or a different TV, just to test and isolate the issue.

Keep us posted and we'll continue assisting from there if needed.

Thanks,

Mary

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Mahughes
Level 7

Re: Screen goes dark upon setup

I tried all 3 different HDMI ports. However, I had the power supply plugged into the USB port,  not directly into a power supply or wall. I will try that and update. Thanks. 

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