Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Fishface
Level 9

Screen goes black, switches on and off

Running the latest update with my Roku Stick +:  Model 3810X, SN YH0022461743,  software 11.0.0, build 4193-50, Device ID 213152461743.

On a few different channels, when I advance my selection to another, the screen blacks out for 1-2 secs., then comes back.  This is both annoying and distracting and does not respond to a reboot or re-set.

Anyone experiencing this and, if so, any fixes?

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2 REPLIES 2\
UserOfStreamers
Level 12

Re: Screen goes black, switches on and off

@Fishface 

1) This could be caused by framerate matching (if enabled) - try turning it off:

Settings/System/Advanced system settings/Advanced display settings/Auto-adjust display refresh rate = off

2) Otherwise, manually configure your display:  Settings/Display type = 1080p TV/4K TV/4K HDR TV (do NOT use Auto)

Fishface
Level 9

Re: Screen goes black, switches on and off

Thanks very much.  I will let you know if/how it works.

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