Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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chel317
Level 7

Screen freezes and constantly loading, Then screen becomes pixelated.

The screen freezes and constantly shows as loading. Everything will disappear or stay frozen until I change channels. Will play for a while then load or freeze again.  I have restarted the Roku and removed all channels.  Also reset to the factory standards removed everything and restarted and it still freezes and loads. What do I need to do?

[post moved to appropriate board]

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Community Manager
Community Manager

Re: Screen freezes and constantly loading, Then screen becomes pixelated.

Thanks for the note.

Please review our post for how to create a support topic in the Community and include additional information about which model of Roku device you are using, which streaming channel you are using when this issue occurs.

If this issue is only occurring in one specific channel, and other streaming channels work correctly, you'll need to contact that specific channel provider to request support for the issue inside their channel. 

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager
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