Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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cavanroo
Level 7

Screen Blacks Out Then Returns - Streaming Stick+

All channels

The picture randomly goes out then comes back. See video:.

https://youtu.be/g4H6ELWBzKk

Using Roku provided HDMI extension

Serial number:. YH002N728649

Software:. 9.1.0 - build 4111-50

Model:. 3810RW Roku Streaming Stick+

TV:. Samsung. UN46EH6030
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6 Replies
Community Manager
Community Manager

Re: Screen Blacks Out Then Returns - Streaming Stick+

Thanks for the note here. 

I have a few additional questions to help better understand the situation: 

- What setting is currently selected in Settings>Display type? What display type does your Streaming Stick detect when using 'Auto detect'? 
- Have you tried selecting any other settings to see if this resolves the issue? 
- Which specific streaming channel & content title is your video example showing? 
- Does this issue occur in any other streaming channels on your device?
- Does the same issue occur if you plug the Streaming Stick directly into the TV's HDMI input port? 
- Have you tried using a different HDMI port on the TV? 
- In Settings>System setting>Advanced system settings>Advanced display settings, try disabling 'Auto-adjust display refresh rate'. Does this resolve the flashing behavior? 

With more information, we can continue assisting from there. 


Cheers,
Tanner
Tanner D.
Roku Community Manager
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cavanroo
Level 7

Re: Screen Blacks Out Then Returns - Streaming Stick+

1. 1080p, 1080p
2. I've used auto and 1080p and it does it with both.
3. Amazon
4. Yes any one I've used.
5. I can't plug directly because the HDMI ports are on the back and the TV is on the wall. No room for the stick.
6. See above
7. It was already disabled.
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jeffrok
Level 12

Re: Screen Blacks Out Then Returns - Streaming Stick+

If not plugged in directly to the TV, what is the stick plugged into? If it's an HDMI switcher, that might be causing this, if that's the "middle man" here. You could always use a short HDMI extender, and velcro the stick to the back of the TV. Any other cables in the equation should be swapped for new ones, one at a time. Even if they're "good" cables, they may just not like playing nicely with the Roku Stick..
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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cavanroo
Level 7

Re: Screen Blacks Out Then Returns - Streaming Stick+

I'm using the Roku provided extension cable.
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jeffrok
Level 12

Re: Screen Blacks Out Then Returns - Streaming Stick+

"cavanroo" wrote:
I'm using the Roku provided extension cable.


I wonder if you got a bad extender, or if it's not tightly plugged in. Might want to try a different extender- even though Roku provided an "approved" extender, you might have better luck picking one up off Amazon or Monoprice and see if you have better results. They're under $10.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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cavanroo
Level 7

Re: Screen Blacks Out Then Returns - Streaming Stick+

Switched to an Amazon extender still does it.
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