Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DaltWisney
Level 8

SUPER EASY FIX for 'Crackling Audio' ISSUE

Greetings Users and ROKU,

I'm both posting an issue I'm having and a workaround for it.  I've already contacted Roku about a software solution but they've done nothing about it so far.  And it's so easy.

THE ISSUE

After using the Roku for a number of weeks you discover the audio is either out of sync, crackling, or both.  I don't know the source of the problem but have a suspicion.  The workaround is simple -- unplug the Roku, wait 3 seconds, plug it back in -- fixed.

WHY THAT WORKS

I own the Ultra and it only has 1 GB of RAM.  If you've ever had a cellphone with 1 GB of RAM it will run like garbage in no time at all.  The only fix?  Reboot.  The reboot frees up all the RAM and starts everything all over again.

SUPER EASY FIX

Roku needs to add a setting.  Where restart is the option for a nightly 4AM automatic reset.

Please Roku.  Add this feature.  I have to get up and unplug and replug my unit about every two weeks.  Very annoying.

By the way -- other issues people are experiencing might go away with this same fix.  Right?  Because whenever you talk to a tech about your PC or phone -- what's the first thing they tell you to try?

Reboot.

10 MONTHS LATER UPDATE

The solution I use now requires an Amazon purchase.  It's called an Etekcity Vesync Smart Plug.  The smart plug has a programmable timer you control from your phone.  So my Roku loses power around 3AM and doesn't come back until around 4PM.  (See it how you like.)  This is an inconvenience and small expense, yes, but since you end up buying four of these things you may want to use them elsewhere in the house.  (My wife and I never turn off our downstairs lights anymore.  We let these devices do it.)

9 REPLIES 9\
makaiguy
Community Streaming Expert

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

For whatever it's worth, I've had several different Roku models (never an Ultra) for several years now and never have experienced this problem.

You do know you can restart your Roku via the menus, right? Settings > System > System restart

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
DaltWisney
Level 8

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

Many years ago my first support forum user name was NotTheOnly1.  Both a reference to John Lennon and a reference to people on boards who say "I've never had that problem." 

Trust me when I say 1GB of RAM is guaranteed issues.  On any device.  The proof is the reboot fixes it.

I do thank you for pointing out this setting.  update:  As irony would have it I had to use it last night before starting to watch Amazon Prime. 

I wouldn't accept this as an adequate solution as much as an inconvenient workaround.  So I would like to strongly and publicly request Roku make what I'm suggesting a feature.

In the system settings there should be two options --

1.  Reboot
2. Reboot daily (and the invitation to set a time)

This will not only fix my issue but all RAM related issues.

DMc02184
Level 7

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

I will try it...! Thanx

ImStreaming
Level 7

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

I have this problem and have to reboot every day (system->restart). Very annoying!

Winnerwithin
Level 7

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

Any magic trick to the reboot?  The crackling just started on our television when using the roku.  We tried switching the audio to stereo.  Restarted.  Tried rebooting a few times.  No change.  There is no cracking sound when on regular TV or when using the earphones.

DaltWisney
Level 8

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

See my new solution in my original post.

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DaltWisney
Level 8

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

If we take the computer paradigm further, I'd bet something has corrupted and you need to do a fresh install.  (Reset to factory and start all over again.)

Joeprivate
Level 7

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

I thought this problem was my tv speakers.  So I bought a new tv.   The Roku speaker still crackles.  I'll try the reset.  Sounds dumb but I'm open minded.  

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RokuMary-F
Roku Employee
Roku Employee

Re: SUPER EASY FIX for 'Crackling Audio' ISSUE

Hi @Joeprivate,

Welcome to the Roku Community!

Please keep us posted and If you are still having any issues with your Roku Wireless speakers after trying to reset your Roku device, please provide the serial number of your Roku device and any additional information so we can assist further.

We recommend taking a look at the troubleshooting steps provided by our Support page here: How to resolve audio playback issues on your Roku® wireless speakers | Official Roku Support 

We appreciate your patience with this matter!

Regards,
Mary

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