Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GSchwabJr
Level 7

SANYO 32 inch Roku TV

My son’s SANYO 32 inch Roku TV has a black screen. The audio works fine, but the screen remains black and has a glow to it. I tried the whole

Press the home button 5 times
•Press the up arrow 1 time
•Press the rewind button two times
•Press the fast forward button two times

and nothing happens. I tried unplugging for 30 seconds and plugging back in, nothing happens. I even tried pushing the reset button in the back, and yet again... nothing happens. Any idea how to fix this???

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: SANYO 32 inch Roku TV

You should probably contact Sanyo.  This sounds like a hardware problem and Sanyo is responsible for the hardware.

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KYoung13
Level 7

Re: SANYO 32 inch Roku TV

I have this same issue, same tv. We've owned it for over a year and suddenly it's black screen and none of the online solutions work. Help!!! I sure as heck don't have the receipt or box anymore....

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RokuMary-F
Roku Employee
Roku Employee

Re: SANYO 32 inch Roku TV

Hi @KYoung13,

Welcome to the Roku Community!

If you are having an issue with your Roku TV screen going black but can still hear the audio, customers have reported that unplugging your device for 5-10 minutes then plugging the Roku TV back resolves the issue.

If you are still having any issues with your Roku TV after following these steps, you'll need to get in touch with the manufacturer of your Roku TV for more help and assistance with this type of issue. 

You can locate their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro... 

Let me know how it goes!

Best regards,

Mary

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