Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Elizajules
Level 7

Row8 rentals always have garbled sound

I am very disappointed in both movie rentals I got on Row8. The trailers always have perfect sound then the movie I rent has garbled sound throughout! It is the only Roku channel that I have has sound issues on.

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5 REPLIES 5\
StreamerUser
Level 20

Re: Row8 rentals always have garbled sound

Try restarting your Roku (Settings/System/System restart/Restart) or setting audio to stereo (Settings/Audio/HDMI=PCM-Stereo).

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TechPro
Level 7

Re: Row8 rentals always have garbled sound

You need to update your Roku to the latest software version (in Roku Settings). This will resolve the audio issue.

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Jbrian
Level 7

Re: Row8 rentals always have garbled sound

I've gotten updated software and it did not fix audio garble issue

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RokuMary-F
Roku Employee
Roku Employee

Re: Row8 rentals always have garbled sound

Hi @Jbrian,

Thanks for reaching out regarding the issue you are experiencing.

Please cite specific content title examples that you have tried to play in the Row8 channel that is experiencing an audio issue. Are you using a Roku player or Roku TV? In addition, can you please provide the exact steps you are taking to reproduce this issue so we can investigate further?

Please let us know and we'll continue assisting you from there!

Best regards,
Mary

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MasterJohnWick
Level 7

Re: Row8 rentals always have garbled sound

I think I found a fix for the sound problem with ROW8 and Roku. On Jan 30, 2022 I tried to rent the new 'Dune' movie and got a constant low screech/ thumping audio in the background and thought it was part of the film; no it was an audio problem specific with Roku ( I checked ROW8 and they are aware of audio problems with their movies and Roku). 

They have a guarantee within first 30 minutes if not satisfied with your Rental you can substitute/ replace with another film, so I replaced with 'Ghostbusters: Afterlife' - still an audio problem so I just fiddled around with Roku's audio - click 'star button' on Roku - Options - 'Volume Mode' ( is usually set on 'Leveling') - so I switched it to 'Off'  = it worked for me.  Smiley Very Happy

My Roku - Roku Express 4K + 2021   #3941X/ or R (Roku Unit says X - Box says R)

If Roku can replicate and verify; send me an email. A little 'reward' would be nice? Smiley Very Happy

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