I am very disappointed in both movie rentals I got on Row8. The trailers always have perfect sound then the movie I rent has garbled sound throughout! It is the only Roku channel that I have has sound issues on.
Thanks for reaching out regarding the issue you are experiencing.
Please cite specific content title examples that you have tried to play in the Row8 channel that is experiencing an audio issue. Are you using a Roku player or Roku TV? In addition, can you please provide the exact steps you are taking to reproduce this issue so we can investigate further?
Please let us know and we'll continue assisting you from there!
I think I found a fix for the sound problem with ROW8 and Roku. On Jan 30, 2022 I tried to rent the new 'Dune' movie and got a constant low screech/ thumping audio in the background and thought it was part of the film; no it was an audio problem specific with Roku ( I checked ROW8 and they are aware of audio problems with their movies and Roku).
They have a guarantee within first 30 minutes if not satisfied with your Rental you can substitute/ replace with another film, so I replaced with 'Ghostbusters: Afterlife' - still an audio problem so I just fiddled around with Roku's audio - click 'star button' on Roku - Options - 'Volume Mode' ( is usually set on 'Leveling') - so I switched it to 'Off' = it worked for me.
My Roku - Roku Express 4K + 2021 #3941X/ or R (Roku Unit says X - Box says R)
If Roku can replicate and verify; send me an email. A little 'reward' would be nice?