Visiting with my parents and trying to watch TV their Roku1 player (2710X). All of the menu screens work (Home screen, Amazon Prime. Netflix, Vudu, etc.). However, when it tries to play a movie, we get the soundtrack and a purple screen - no error message. Tried a system restart (didn't work) and system update (software up to date). Could it be the even though all the menu screens display properly? Is it the fact that its an older player? Thanks.