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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jeff_net
Level 9
‎05-28-2020 07:54 PM

Roku won't start

I took a lightening hit. My modem/router fried, my new jbl sounbar fried, and my roku ultra won't start. Could the problem only be the power adapter needs replacement? No lights come on...nothing.

 

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makaiguy
Community Streaming Expert
‎05-29-2020 12:05 PM

Re: Roku won't start

With that much extensive damage, I'd bet your Roku was zapped too.  Do you have a working adaptor from another device you can try to see if the light comes on?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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