Playback Issues - Audio/Video & Power

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Roku won’t show up on Toshiba tv

 
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12 Replies
OliverS
Level 7

Re: Roku won’t show up on Toshiba tv

Getting this same issue on my Toshiba 55inch TV.

 

Help is appreciated
Thanks in advance
Regards,

Oliver

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atc98092
Level 16

Re: Roku won’t show up on Toshiba tv

Do you see the Roku boot screen on initial power up (the bouncing Roku logo)? Or does nothing ever appear? Have you tried a different HDMI port on the TV? Do you have a different TV to try it on? If you've tried all of this and it still doesn't give you the home page, then it sounds defective and I would exchange it for another device. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Malph93
Level 8

Re: Roku won’t show up on Toshiba tv

I am getting the same issue on my 38 inch Toshiba with my Roku stick 3800x.  The Toshiba recognizes that a Roku is connected to the HDMI input but moments later a 'no input' message appears.

No bouncing Roku logo Smiley Sad.

The stick has worked on 3 other TVs but not the Toshiba.  

All advice will be appreciated.  Thanks!

Tags (2)
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Roku Employee
Roku Employee

Re: Roku won’t show up on Toshiba tv

Hi,

Thanks for letting us know about the issue that you are experiencing.

-Have you tried plugging in your device into another HDMI port on the TV?
-Are you using the USB port to power the device or are you using the supplied power adapter?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Malph93
Level 8

Re: Roku won’t show up on Toshiba tv

Thanks Danny.
Yes, I have tried both HDMI ports on the TV. No difference.

Yes, I have the ROKU plugged in to a power strip. I’ve also tried plugging directly into a wall outlet but that did not matter.

FWIW, I have a Chromecast that works on both of the HDMI ports. But I’d rather use the Roku.
Community Manager
Community Manager

Re: Roku won’t show up on Toshiba tv

@Malph93  Thanks for the note.

- To confirm, have you also swapped out the HDMI cable in use to see if this clears up the issue? 

- What is the specific model of Toshiba TV that you own? 

- Have you tried plugging the device into a different TV to see if it works normally? 

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager
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Malph93
Level 8

Re: Roku won’t show up on Toshiba tv

Thanks for looking into this Tanner.

There’s no cable; it’s a stick (3800) that plugs directly in.

The Toshiba TV model is 39L22U

The ROKU works in my other TVs.

Mark
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Community Manager
Community Manager

Re: Roku won’t show up on Toshiba tv

Thanks for that info.

To test further, try plugging your device into another TV. Go to Settings>Display type and manually select 720P. Then, plug the device back into your Toshiba TV and see if you are able to get display output. 

As a last troubleshooting step, we'd also recommend trying a factory reset of your Streaming Stick. 

Keep us posted! 

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager
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Malph93
Level 8

Re: Roku won’t show up on Toshiba tv

Thanks again.
With a different TV did a reset and set video to 720p.
Put stick in the Toshiba TV.
No video found as before.

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