Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Mik3ytherapper
Level 7

Roku won’t show up on Toshiba tv

 
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18 REPLIES 18\
OliverS
Level 7

Re: Roku won’t show up on Toshiba tv

Getting this same issue on my Toshiba 55inch TV.

 

Help is appreciated
Thanks in advance
Regards,

Oliver

________________________________________________________________

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atc98092
Community Streaming Expert

Re: Roku won’t show up on Toshiba tv

Do you see the Roku boot screen on initial power up (the bouncing Roku logo)? Or does nothing ever appear? Have you tried a different HDMI port on the TV? Do you have a different TV to try it on? If you've tried all of this and it still doesn't give you the home page, then it sounds defective and I would exchange it for another device. 

Dan

Roku Community Streaming Expert

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Malph93
Level 8

Re: Roku won’t show up on Toshiba tv

I am getting the same issue on my 38 inch Toshiba with my Roku stick 3800x.  The Toshiba recognizes that a Roku is connected to the HDMI input but moments later a 'no input' message appears.

No bouncing Roku logo Smiley Sad.

The stick has worked on 3 other TVs but not the Toshiba.  

All advice will be appreciated.  Thanks!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku won’t show up on Toshiba tv

Hi,

Thanks for letting us know about the issue that you are experiencing.

-Have you tried plugging in your device into another HDMI port on the TV?
-Are you using the USB port to power the device or are you using the supplied power adapter?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Malph93
Level 8

Re: Roku won’t show up on Toshiba tv

Thanks Danny.
Yes, I have tried both HDMI ports on the TV. No difference.

Yes, I have the ROKU plugged in to a power strip. I’ve also tried plugging directly into a wall outlet but that did not matter.

FWIW, I have a Chromecast that works on both of the HDMI ports. But I’d rather use the Roku.
RokuTannerD
Level 19

Re: Roku won’t show up on Toshiba tv

@Malph93  Thanks for the note.

- To confirm, have you also swapped out the HDMI cable in use to see if this clears up the issue? 

- What is the specific model of Toshiba TV that you own? 

- Have you tried plugging the device into a different TV to see if it works normally? 

 

Thanks,

Tanner

 

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Malph93
Level 8

Re: Roku won’t show up on Toshiba tv

Thanks for looking into this Tanner.

There’s no cable; it’s a stick (3800) that plugs directly in.

The Toshiba TV model is 39L22U

The ROKU works in my other TVs.

Mark
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RokuTannerD
Level 19

Re: Roku won’t show up on Toshiba tv

Thanks for that info.

To test further, try plugging your device into another TV. Go to Settings>Display type and manually select 720P. Then, plug the device back into your Toshiba TV and see if you are able to get display output. 

As a last troubleshooting step, we'd also recommend trying a factory reset of your Streaming Stick. 

Keep us posted! 

 

Thanks,

Tanner

 

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Malph93
Level 8

Re: Roku won’t show up on Toshiba tv

Thanks again.
With a different TV did a reset and set video to 720p.
Put stick in the Toshiba TV.
No video found as before.

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