Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku won't load past Roku ultra offer

When I turn on my Roku, it loads but then displays the Roku ultra offer.  I can the buttons on the remote clicking but they do not respond to this screen. The OK button takes me to the Roku channel but only allows me to see one random show that is chooses to bring up. If I hit the back button I am returned to the offer.  How do I resolve this?

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Roku won't load past Roku ultra offer

Have you rebooted?  Remove the power for a few seconds and plug it back in.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos