Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku won't load past Roku ultra offer

When I turn on my Roku, it loads but then displays the Roku ultra offer.  I can the buttons on the remote clicking but they do not respond to this screen. The OK button takes me to the Roku channel but only allows me to see one random show that is chooses to bring up. If I hit the back button I am returned to the offer.  How do I resolve this?

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Level 19

Re: Roku won't load past Roku ultra offer

Have you rebooted?  Remove the power for a few seconds and plug it back in.

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