Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Roku white steady light. Not responding at all

I actually uses my roku for like 2 months. One day, it stopped working. The tv screen went “no signal” and the roku light was steady white. I pressed every button in the remote control and it didnt even blink. I changed de hdmi cable, i changed the batteries from the remote, i tried in a different tv. Nothing worked. So i got tired and left.
Some months later i tried again. I connected it and it worked. But for 2 minutes. It went off again. White steady light. No signal on the tv and no response.
No one could ever give me an answer
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3 Replies
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Level 19

Re: Roku white steady light. Not responding at all

Hi there! 

Thanks for reaching out. Have you tried performing a full factory reset on the device using the hardware button on the back/bottom of the unit? Take a look for more instructions on how to perform the reset: 

https://support.roku.com/contactus

Thanks,
Tanner
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Level 7

Re: Roku white steady light. Not responding at all

I have got the same problem with the Roku ultra not sending a signal to the tv. I have tried to factory reset by following your steps but nothing works. My Roku is only 2-days old, my 4k tv is brand new. HDMI cable is new. Several people have encountered similar issues but there seems to be no solution.

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Level 7

Re: Roku white steady light. Not responding at all

I'm having the exact same problem! I've only had my Roku Streaming Stick + for 2 months and it just quit working and the light is a solid white and I've done everything from the reset button on the stick to changing out batteries and just unplugging everything. I've done everything I could research online and it still isn't working. With it only being 2 months old this is unacceptable for it to stop working no matter what I do. I've got the "no signal" message on every TV that I tried it on and I've changed out the USB cord as well. I don't know what else to do but it's very frustrating to pay for it and not be able to use it for longer than 2 months!

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