Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Daveandterrie
Level 7

Roku ultra pink screen

We were watching Netflix and mid show the Roku cut out and went to a solid pink screen.

Unplugged for 10 min, but no luck.

The box is unresponsive, but the fish tank screen saver comes on with a very pink hue.

is there a fix for this?

 

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4 REPLIES 4\
boogernose
Level 18

Re: Roku ultra pink screen

Settings/System/System restart>> Restart

Is the pink hue there when you switch the source (HDMI)

If its a smart TV restart it.

Otherwise: dont freak out but this can be a sign of a dying TV.

---A problem clearly stated is a problem half solved---.
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Donbane
Level 7

Re: Roku ultra pink screen

This has nothing to do with aging TVs ad it has been reported by so many people that own new TVs ad well.

its clearly an issue on ROKU side and they should be addressing it.

Seeing ROKU support/development quiet is disappointing, at least.

Donbane
Level 7

Re: Roku ultra pink screen

My ROKU ultra is connected to BENQ projector.

it shows pink hue on startup, I need to unplug and plugin back the USB cable and it’s all good, but I shouldn’t be doing this each time I want to watch something.

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mccullochlaw
Level 7

Re: Roku ultra pink screen

I just had the same pink screen problem today. When Roku was initiated, the entire screen had a pink hue. I tried resetting the system and using a different HDMI port in the TV and these efforts failed. Someone on the internet recommended cooling the unit down and placing the Roku Ultra unit on a ceramic caster to provide a cool surface and better airflow. I placed the hot unit into my freezer for 10 minutes and then found a ceramic trivet/hotplate with holes in it. I reconnected the Roku Ultra unit exactly as it had been before and placed it upon the ceramic trivet. The unit reconnected without the pink hue and it has been playing perfectly for the last 5 hours.

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