Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 8

Roku ultra needs to reboot before playback after update

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My Roku ultra freezes when it goes into screensaver and when you wake it up and try to start a video it reboots during the load screen on all apps. Is anyone else experiencing similar issues?
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Level 8

Re: Roku ultra needs to reboot before playback after update

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Changing my screensaver to something different seems to have resolved that issue for me.  I switched to the aquarium screensaver and no slowness and reboot today

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Level 7

Re: Roku ultra needs to reboot before playback after update

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I am having a similar issue, where I have no video after screen save. It still has sound. I have to hit the reset button on the bottom between 1 to 5 times for it to work. While booting I can see and hear the roku logo, and then it goes to no video
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Level 8

Re: Roku ultra needs to reboot before playback after update

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I am having the same issue.  Just switched off the 4K screensaver option to the aquarium and will see if it still happens.  

Very frustrating

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Level 8

Re: Roku ultra needs to reboot before playback after update

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Changing my screensaver to something different seems to have resolved that issue for me.  I switched to the aquarium screensaver and no slowness and reboot today

View solution in original post

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Level 8

Re: Roku ultra needs to reboot before playback after update

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Switching my screensaver has resolved my issues as well.
Level 8

Re: Roku ultra needs to reboot before playback after update

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I have the same problem, and the screensaver is already set to the aquarium. No amount of powering off/on will fix the problem. I cannot get the device into a state that will allow me to change the screensaver.

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Level 8

Re: Roku ultra needs to reboot before playback after update

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@mvstelt wrote:
Switching my screensaver has resolved my issues as well.

what was your original screen saver and what did you switch it to? Thanks.

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Level 8

Re: Roku ultra needs to reboot before playback after update

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I don't think it matters what your screensaver is, you just need to switch it to something else.  Mine originally was the 4K screensaver and moved to the aquarium after the issue.  

I would reboot the roku and immediately go into settings and change your screensaver to something else.  

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Level 8

Re: Roku ultra needs to reboot before playback after update

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@iHavoc wrote:

I don't think it matters what your screensaver is, you just need to switch it to something else.  Mine originally was the 4K screensaver and moved to the aquarium after the issue.  

I would reboot the roku and immediately go into settings and change your screensaver to something else.  


ok. I will give that a try. Thanks.

 

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Level 8

Re: Roku ultra needs to reboot before playback after update

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Mine was the 4K screensaver now it is logo rain and haven’t had the problem since I switched.