Playback Issues - Audio/Video & Power

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Klmartin29
Level 7

Roku ultra making loud noise when turned on have to unplug to stop it.

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Every time turn it on there is a high pitch noise from the device. Have to unplug to stop. Purchased for Christmas. Have changed tv ports.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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@Klmartin29

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

Jump to solution

@Klmartin29

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
FC3
Level 8

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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I have had the same issue, have had multiple sessions with Roku techs without success currently waiting for their solution while they research the issue-----but its been 6 weeks and it is past the return window now.  At first we could make sure we went back to the Home Screen before shutting down and that worked for a while, but now the only solution is to unplug the power supply prior to startup.  Roku----Please help.

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Klmartin29
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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X01000RNGNFS

making high pitch noise

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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@Klmartin29

Thanks for the information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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bmt2830
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Hello Danny,

I'm having the same issue.  How do you fix it?

Billy-

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cmdred
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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The same thing is happening to me; bought my Roku Ultra around xmas,  the past few weeks its started doing this.
I can't find the icon to send a personal message to RokuDanny so if he could contact me with instructions how to do that I'd appreciate it.

-Ed

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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@bmt2830 @cmdred

Thanks for the posts.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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cmdred
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Thanks Danny.  I sent my info to you by personal message.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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@cmdred

Thanks for the follow up.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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