Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Richpartist
Level 7

Roku ultra goes off every 15 minutes

This just happened, the power goes off then comes back on.I tried it on another plug and sometimes it worked and sometimes not(?)There was power before and nothing has changed but now off and on,it's crazy.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku ultra goes off every 15 minutes

Hi @Richpartist

Thanks for the post.

Could you tell us how your Roku device is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Please keep us posted!

All the best,
Kariza

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Richpartist
Level 7

Re: Roku ultra goes off every 15 minutes

We use the power cord it came with,it's always on.

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renojim
Community Streaming Expert

Re: Roku ultra goes off every 15 minutes

@Richpartist, when you say "the power goes off then comes back on" what do you mean?  Does the picture go black for a few seconds and then come back or do you actually see the startup animation when it "comes back on"?  If the picture is going black for a short period of time and coming back try a new HDMI cable.

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