Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kb1993
Level 7

Roku ultra No signal

I have a Roku Ultra that I have never had a issue with. All of a sudden it goes out and says no signal. I have tried all of the HDMI on my TV and made sure that everything is plugged in well. I have seen The Roku welcome screen pop up a couple times only for a second just to go back to no signal again.

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6 Replies
AvsGunnar
Level 9

Re: Roku ultra No signal

Have you tried a different HDMI cable or do you have second TV you can plug the Ultra into.

Need to determine is the problem the Ultra, the cable, or the TV's HDMI board.

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Kb1993
Level 7

Re: Roku ultra No signal

I have tried a Different HDMI cable and just now I've tried a different TV as well still not working

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AvsGunnar
Level 9

Re: Roku ultra No signal

Basic question I know but...when you switched the HDMI cables, did you also use your TV remote (not roku) to select the correct INPUT/HDMI port in your MENU SETTINGS or INPUT SETTINGS?  Some tvs automatically detect new device plugged in, others you have to point it to the device.  

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AvsGunnar
Level 9

Re: Roku ultra No signal

Last resort would be to do a hard reset on the Ultra.  It erases everything as you would presume with no guarantee of fixing your problem.  Look on the underside of the ultra near the front on the unit.  There is a rubber button that says RESET.  Press and Hold for a bit as they say and then see what happens.

If power is good, your HDMI cables are good, and RESET doesnt fix it, looks like replacement is needed through warranty or a trip to the store.

 

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Kb1993
Level 7

Re: Roku ultra No signal

Yes I did make sure the input was in the right place and I also tried to reset. Unfortunately none of this has worked either. How does warranty work? I think I have owned this for about a year now

 

Also I appreciate you trying to help me

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AvsGunnar
Level 9

Re: Roku ultra No signal

I believe it is a year.  Let me see if I can find a link.  I think you have to pay shiping and of course wait for replacement if they accept it.  I have not had to use a warranty yet and mine are well past expiration anyways.  i am sure it is less of a headache to just buy a new unit.  Especially with corona.

https://support.roku.com/en-ca/article/208757158

 

Step by step instructions for warranty returns:

https://support.roku.com/en-ca/article/208757058      says article not found.

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