Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku ultra 2020 SD mkv playback aspect ratio issues

The problem.  480 p & I mpeg2 mkv files which are anamorphic/widescreen, but playback is at a 480 width.  The effect is that the picture is squeezed and out of proportion.

I run both Plex and Emby.   Both player clients, and many files, all exhibit the problem behavior.   Because of this, I believe this is a Roku software issue.

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Level 14

Re: Roku ultra 2020 SD mkv playback aspect ratio issues

Try testing out RMP as well.

Regardless, you need to contact Roku directly about this:

chat or email:  https://support.roku.com/contactus/contact-options     (choose setup/ultra/other/need more help?)

and/or contact @RokuDanny-R  and/or @RokuChris (Roku Media Player)

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