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Roku tv has a crack on screen

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Dear Roku I have a tcl Roku tv and one of my children has thrown something at the screen and now there is a crack in my screen my tv isn’t fully broken I would like to know if I can return the tv or have someone help me fix the screen 

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RokuDanny-R
Retired Moderator

Re: Roku tv has a crack on screen

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@Samonenarcisse

Thanks for the inquiry.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Community Moderator

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renojim
Community Streaming Expert

Re: Roku tv has a crack on screen

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You'd have to contact the manufacturer - TCL.  In my experience it's impossible to get a cracked screen replaced as it would cost as much as the TV.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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RokuDanny-R
Retired Moderator

Re: Roku tv has a crack on screen

Jump to solution

@Samonenarcisse

Thanks for the inquiry.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Community Moderator
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