Playback Issues - Audio/Video & Power

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Car675
Level 7

Roku turns on but won’t go to homescreen

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My Roku device will turn on- white light come on) but it won’t go to the homescreen. It freezes on the screen that has “Roku” on it with a white circle at the bottom in the middle and the white light is off. I have tried unplugging it to reset it and it doesn’t solve the issue.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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@Car675

Thanks for the update.

We would recommend swapping out the HDMI cable that you are using as well as trying to perform a factory reset on your device.

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku streaming device?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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@Car675 

Thanks for the note.

How are you powering the device? Is the device plugged to the TV USB port of is it plugged into an outlet?

We would recommend plugging the device to a wall outlet with the provided cable, some TVs may not have the ability to power your device.

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Car675
Level 7

Re: Roku turns on but won’t go to homescreen

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It is plugged into the wall outlet with the cables that were provided.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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@Car675

Thanks for the update.

We would recommend swapping out the HDMI cable that you are using as well as trying to perform a factory reset on your device.

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku streaming device?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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chaynes895
Level 7

Re: Roku turns on but won’t go to homescreen

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My Roku express is doing similar. Goes into the Roku loading screen with white circle at bottom and freezes that way. Tried resets , factory resets, different HDMI cables, different HDMI ports...etc. nothing. Unit was just updated yesterday

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Msmatt14
Level 7

Re: Roku turns on but won’t go to homescreen

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I have the same problem. Roku updated and then has been stuck on the bouncing Roku screen for hours. I have done a hard reset, plugged it into the wall, and nothing. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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@Msmatt14

Thanks for the post.

When trying to perform a factory reset, please make sure to press and hold down the Reset button for at least 30 seconds regardless of what is happening on the screen.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Msmatt14
Level 7

Re: Roku turns on but won’t go to homescreen

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I did 30+ seconds multiple times but the bouncing letters stay and the Home Screen won’t load

@RokuDanny-R 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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@Msmatt14

Thanks for the follow up.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Msmatt14
Level 7

Re: Roku turns on but won’t go to homescreen

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@RokuDanny-R
serial number is S00829927H6R

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