Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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donnaU
Level 7

Roku suddenly stopped working and letters keep bouncing

My Roku stick was working just fine.  Suddenly it disconnected from the wireless.  I tried reconnecting and rebooting according to prompts on the screen. Now, I just get the bouncing Roku letters. I tried resetting using the small button on the back of the remote.  I tried unplugging the stick and replugging it back in.  Nothing works.  I saw other posts and it seems as if this is a problem for others.  Any new suggestions on how to get this to work?  
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5 Replies
Markp
Level 9

Re: Roku suddenly stopped working and letters keep bouncing

You could try re booting your TV as well. Did you try the stick in another TV?l
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donnaU
Level 7

Re: Roku suddenly stopped working and letters keep bouncing

I don't have another TV with a HDMI connection. It was working, but lost Internet connectivity.  I tried to go through the prompts on the TV to reconnect and it said the device needed to be reset or rebooted.  When I clicked O.K. to do that, that's when the bouncing letters came up, and it just goes on and on.  Looked again today and same thing.  I may just return it and try to find another option.
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atc98092
Level 13

Re: Roku suddenly stopped working and letters keep bouncing

When you press the reset button to do the hard reset, make sure you hold it for a full 30 seconds. Any less and it's not a complete reset. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Chicken
Level 7

Re: Roku suddenly stopped working and letters keep bouncing

You pressed the remote pairing button, not the stick reset button, correct?
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ghb51
Level 8

Re: Roku suddenly stopped working and letters keep bouncing

You might try rebooting your router too, sometimes getting stuck like that is a symptom of not being able to connect to a network if I remember right.
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