Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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paulmuck
Level 7

Roku stops streaming and goes back to home screen

Hi all - I have a fitness center on my business property with 4 televisions.  I have 4 Roku's set up with Sling subscriptions to play different channels.  The TV's play 24/7.  The Roku's all return to the home screen within 24 hours.  I have tried different channels such as the Roku Channel and ABC News Live - same thing happens.  

I have turned off the Roku screen saver as well as the bandwidth saver.  I have turned off TV settings that conserve power.  I have deleted the Sling channel and reinstalled it.  None of these changes have worked.

Any thoughts?

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5 Replies
StreamerUser
Community Streaming Expert

Re: Roku stops streaming and goes back to home screen

What are the model #s and firmware versions? Settings/System/About

(Make sure you RESTART the Roku when reinstalling:  1) Remove app 2) RESTART Roku 3) Reinstall)

StreamerUser
Roku Community Streaming Expert

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paulmuck
Level 7

Re: Roku stops streaming and goes back to home screen

Roku Streaming Stick +

All units are on software version 10.0.0, build 4209-50

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StreamerUser
Community Streaming Expert

Re: Roku stops streaming and goes back to home screen

Make sure you have them powered with the included AC adapter, and not with the TVs USB ports.

Otherwise, sounds like a memory leak/wireless driver issue in more recent RokuOS versions/builds, or an overheating issue (which could be related to the memory leak/wireless driver).

StreamerUser
Roku Community Streaming Expert

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paulmuck
Level 7

Re: Roku stops streaming and goes back to home screen

I do have them powered by the TV USB, will switch that out and see what happens - will advise.

If that's not the issue, how would the driver issue get fixed?

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StreamerUser
Community Streaming Expert

Re: Roku stops streaming and goes back to home screen

Roku issues occasional wireless driver updates with its firmware updates - so you'd have to wait for the next firmware update (which may or may not include a wireless driver update).

StreamerUser
Roku Community Streaming Expert

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