Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Fitzcm69
Level 7

Roku stopped working saying low usb power even though plugged directly into outlet

Roku Express stopped working and started complaining about low power even rhiught it is not plugged into the usb power. Performed hard reset and not the software update fails error code 003.  Cannot get past this screen to reset from the menu. It is now basically useless. Very frustrating.

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2 Replies
DBDukes
Level 16

Re: Roku stopped working saying low usb power even though plugged directly into outlet

It could be that the device is bad. It could be that the power supply is bad.

Try plugging into the USB on your TV. If it doesn't work there, then I'd suggest replacing the device. If it's under warranty, get your receipts and begin the warranty replacement process. 

https://support.roku.com/article/208757058

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku stopped working saying low usb power even though plugged directly into outlet

@Fitzcm69

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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