Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Fitzcm69
Level 7

Roku stopped working saying low usb power even though plugged directly into outlet

Roku Express stopped working and started complaining about low power even rhiught it is not plugged into the usb power. Performed hard reset and not the software update fails error code 003.  Cannot get past this screen to reset from the menu. It is now basically useless. Very frustrating.

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4 REPLIES 4\
DBDukes
Community Streaming Expert

Re: Roku stopped working saying low usb power even though plugged directly into outlet

It could be that the device is bad. It could be that the power supply is bad.

Try plugging into the USB on your TV. If it doesn't work there, then I'd suggest replacing the device. If it's under warranty, get your receipts and begin the warranty replacement process. 

https://support.roku.com/article/208757058

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku stopped working saying low usb power even though plugged directly into outlet

@Fitzcm69

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ATLBE
Level 7

Re: Roku stopped working saying low usb power even though plugged directly into outlet

I have the same problem.  Stick is powered via supplied USB cable and adaptor.  Just suddenly won't work claiming that there is not enough power to power it.  Only been in use about 6 months.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku stopped working saying low usb power even though plugged directly into outlet

Hey @ATLBE

Thanks for letting us know about the issue you're experiencing. 

Please reply here with the serial number of the affected Roku stick. It can be found by either navigating to Settings > System > About or at the back of the device. 

We'd love to help you out!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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