Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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afoon
Level 7

Roku stopped working- no signal

Last Friday I tried to use my Roku, it had worked perfectly until then, and got no signal.  I have a Roku Express.  Now, I just get a "No Signal" box bouncing around the screen.  I have tried hooking it up to all three HDMI ports and nothing, while my tv works on all three ports.  I even tried the hard reset by using a pin to hold down the button in the reset "hole."  So now I am paying for Disney Plus with no way to access Roku to delete this account.  Does anyone have any ideas?

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atc98092
Community Streaming Expert

Re: Roku stopped working- no signal

First, have you tried it on any other TV? Just to make absolutely certain. Have you tried a different HDMI cable? When the Roku is first powered on, do you see and hear the bouncing Roku logo?

Assuming you've tried both of those, and you do see the bouncing logo, let's get to the hard reset. When you press the recessed button, you must hold it in for a minimum of 30 seconds, regardless of what is happening on the screen.. Anything less and it's not really reset.

If it works, you'll be setting up the Roku as if it came out of the box new. if there's still nothing on the screen after the bouncing logo, or you never see the bouncing logo at all, then the Roku has probably failed. If it's in warranty, send a private message to @RokuDanny-R  with your account info and your Roku serial number (if you can see it on the case). 

Dan

Roku Community Streaming Expert

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