Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jayg431
Level 7
‎10-26-2020 01:41 PM

Roku shutting off

After 10-15 mins, my Roku just turns off. I literally just bought this an hour ago. It will NOT stay on! I've rest it, unplugged it, switched HDMI ports as well as USB and still continues. 

0 Kudos
Reply
1 REPLY 1\
renojim
Community Streaming Expert
‎10-26-2020 03:52 PM

Re: Roku shutting off

If you're using the supplied power adapter and it's happening, I'd take it back.  (Factory reset it first)

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply