Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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antdude
Level 7

Roku's YouTube videos have very low audio volumes from a month old TCL HDTV (28S305).

Does anyone else have this problem too from HDTV's internal speakers? OTA TV channels are louder!

Thank you for reading and hopefully answering soon. Smiley Happy
Ant @ http://aqfl.net, http://antfarm.home.dhs.org, & http://antfarm.ma.cx.
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2 Replies
Community Manager
Community Manager

Re: Roku's YouTube videos have very low audio volumes from a month old TCL HDTV (28S305).

Hi there! 

Thanks for reaching out about the issue you're seeing. A few questions to help better understand what you're seeing here. 

- Do you observe this issue on all videos within the YouTube channel? 
- Do you notice this issue while watching other streaming channels on your device? 
- Does the same issue occur during playback from a device connected to an HDMI input on the TV, such as a Blu-Ray player or gaming console? 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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antdude
Level 7

Re: Roku's YouTube videos have very low audio volumes from a month old TCL HDTV (28S305).

"RokuTannerDB" wrote:
Hi there! 

Thanks for reaching out about the issue you're seeing. A few questions to help better understand what you're seeing here. 

- Do you observe this issue on all videos within the YouTube channel? 
- Do you notice this issue while watching other streaming channels on your device? 
- Does the same issue occur during playback from a device connected to an HDMI input on the TV, such as a Blu-Ray player or gaming console? 

Thanks,
Tanner

I don't have any other devices connected to this HDTV. It's mainly for OTA and Internet. Other Internet video apps seem fine. I will have to compare videos. It's mostly Chinese.
Ant @ http://aqfl.net, http://antfarm.home.dhs.org, & http://antfarm.ma.cx.
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