Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Gizmocinn
Level 7

Re: Roku returns to home screen while streaming

Mine started it a couple days ago with Disney plus, youtube, prime but strangely enough not with netflix.

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ausbinp
Level 8

Re: Roku returns to home screen while streaming

I am using a Roku Express and it is doing the same thing returning to the home screen on all apps except for Netflix.  I have two additional Roku Express units that are working without this problem. The unit on the TV that is having the problem has worked over three years and never given a problem before now. Have tried everything except resetting the unit to factory default which from what I've seen doesn't cure this problem.  It would appear that Roku would come out with a fix as to the number of users are having this problem.

ausbinp
Level 8

Re: Roku returns to home screen while streaming

Problem Solved with my Roku.  As stated before it has been working for nearly 3 years without a problem before this occurred.  My solution was to remove the HDMI cable to another port on the TV.  I did this with the unit an dTV powered on. I did do a restart of the Roku and since then it has been working for the last 4 hours without any problem.  Just hope it will continue to work and if it doesn't I'll be back.

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5625
Level 7

Re: Roku returns to home screen while streaming

Same thing is happening for me and this is super frustrating. So far it’s happening with Hulu and YouTube. For Hulu, it’s taking the showing that I’m watching back to 30 min into the show after I’m at 45 min into the show. I just hooked this thing up about 12 hours ago! I’m going back to fire stick. Bump this!

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5625
Level 7

Re: Roku returns to home screen while streaming

Also, with fire stick, you can call abs get help. Roku is saying they will email you within 24 hours. This is trash!

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Kai2
Level 7

Re: Roku returns to home screen while streaming

Mine’s too! It last about 3 minutes or so on Netflix, but it won’t last a couple of seconds on Hulu or Disney+. YouTube works fine and so does Prime Video. It’s very frustrating!! It’s been happening for a couple of weeks now. I have tried EVERYTHING! The only time Netflix worked was a couple days ago then it went to the Home Screen. Then, I tried to connect it with my phone and I finished the movie

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Kitabita29
Level 7

Re: Roku returns to home screen while streaming

Same.

Only Netflix works 

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ausbinp
Level 8

Re: Roku returns to home screen while streaming

I've solved my problem with my Roku stick and it was by changing the port that the HDMI cable was attached to my TV.  Once I moved the HDMI cable to another port all of the problems went away.  Hope that this will work with others that are having this problem.

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